hold and receive another call in viciidal

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Joined: Wed Dec 29, 2010 7:45 pm

hold and receive another call in viciidal

Postby Ehtisham » Fri Mar 11, 2011 5:02 pm

In Vicidial I have two calls in queue 1st call receive How can hold 1st call and receive 2nd call after hang-up how can receive previously hold call .Is there possible on vicidial 2.2.1.

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Joined: Tue Oct 17, 2006 5:23 am
Location: Dubai

Postby mudasir » Sun Mar 13, 2011 2:00 pm

I think there is an option in Vicidial Inbound Campaign. You can also give users privileges to select which calls to pick at what time. Try reading what does a three way call conference....
Kind Regards
Mudasir Mirza (RHCE)

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