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hold and receive another call in viciidal

Posted: Fri Mar 11, 2011 5:02 pm
by Ehtisham
In Vicidial I have two calls in queue 1st call receive How can hold 1st call and receive 2nd call after hang-up how can receive previously hold call .Is there possible on vicidial 2.2.1.

Posted: Sun Mar 13, 2011 2:00 pm
by mudasir
I think there is an option in Vicidial Inbound Campaign. You can also give users privileges to select which calls to pick at what time. Try reading what does a three way call conference....